Updated review: Updating this review as Alyssa personally reached out in response to this post. She was kind to apologize on behalf of her staff and explained that her firm receives as many as 50 calls a day; and sometimes from individuals with misleading intentions. Note, I am not a potential, current, or past client.
Here is my response to Alyssa's email:
Thank you for reaching out and I would be happy to revise my review. However, I'd like to take a moment to explain that had your staff member taken the time to adequately listen to my question, she would've realized that it was not legal consultation or advice that I was seeking. I fully understood that you would only be able to speak directly with the potential client; a consultation that I also understood would be fee-based.
Given the potential client is currently residing in Vietnam and doesn't speak English, I was attempting to get information on how she should proceed with connecting with you or your firm. For example, if she were to call your firm herself, should she take steps to have a translator on hand? My questions were purely logistical and in the spirit to assist my father's fiancee and ease her anxiety over what is an understandably intimidating process.
As a point of comparison, we were able find an alternative firm and ask the same questions I posed to your staff member. These questions were professionally and respectfully addressed, and also fully answered. They were able to share that they would provide translation services and further provided assistance with scheduling a consultation appointment; both of which I didn't even have an opportunity to ask how to do given your staff member was quick to interrupt even before a question was posed.
I can understand that your staff deals with many calls as I also understand this other firm faces the same pressures. I would hope, especially given you specialize in family and immigration law, that your staff members would be trained and capable of treating all individuals with respect, patience and common thoughtfulness. The populations you seek to serve deserve this; but my brief phone interaction with your staff member could not have been more discouraging. However, our experience with the other firm was overwhelmingly different, and solidly reassuring.
I appreciate that you took the time to respond to my review. I will be editing my review to reflect this but it does not change my reflection that my interaction with your one staff member was met with ill-respect and disregard. Your intern, on the other hand, was kind and diligent. She is a stronger example of who I hope your current and future clients would get to work with.
Regards,
Original review: Very disappointing experience with this firm. DO NOT recommend. Initially spoke with an intern who was kind and helpful, but said would need to follow up with Alyssa. Didn't receive a call back as promised, so called to check in again today. Connected with a different person who was extremely dismissive, would not take the time to listen to my questions and would cut off my sentences. Did not have the common decency to treat people with basic level of respect. She spent no more than 3 minutes on the phone before hanging up on me. How can this firm claim to help people when they won't even spend a few extra minutes to listen to and answer basic questions. The person I spoke with kept emphasizing that a consultation fee would have to be paid, which I affirmed I understood multiple times. Seems like they prioritize immediate payment over securing client trust to earn their business. DO NOT RECOMMEND! - would rate at zero stars if I could. Alyssa may be great, but she needs to seriously assess the staff she has working for her. This is not the brand or reputation I expect she would want to have for her firm.
Review Left On 11/02/2019
ryan nelson
Alyssa Nguyen, law firm helped me out when I needed professional legal advise and help. The outcome could not have been better. It was very clear to me in court that the Judge had utmost respect for her. Her knowledge and expertise are superior.
Review Left On 10/02/2019
Nancy Jimenez
Alyssa did everything and more to get my case resolved and I am more than thankful for all that she did for me, my future and my family. I can honestly say that she is everything and more than I can ask for in a lawyer. Alyssa sat down with me and explained everything on the process and all the documents. I would recommend her to anyone that needs her help in immigration. I’m so thankful that I met her and that she did all that she could!
The best lawyer thanks for help in my imagination case high recommend
Review Left On 07/02/2019
Veronica Aguirre
A friend of my husband had recommended Alyssa to us acouple years back for immigration status. Thanks to Alyssa Nguyen, my husband is a citizen of the US. Best lawyer you can have. She is very honest & tell you how your case will be. I recommend Nguyen Firm.
Review Left On 07/02/2019
Google Email
Always there to answer my questions. She is a very smart lawyer and her staff is very helpful and friendly. Highly recommend!!!
Review Left On 03/02/2018
Sword Love
My time spent at NGUYEN LAW FIRM was great. They understood my case and handled it professionally and in all points of view to better serve my need. ALYSSA NGUYEN told me the truth about the my case that gave me the advantages/disadvantage to my next action. She is a trustworthy person.
Review Left On 03/02/2018
Private Number
Amazing attorney and did a great job on our case. She explained to us the law and the process and what to expect. We felt safe as soon as she took our case and she always returned our call and email. She's a very smart lady and we recommend her to everyone!!!
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Updating this review as Alyssa personally reached out in response to this post. She was kind to apologize on behalf of her staff and explained that her firm receives as many as 50 calls a day; and sometimes from individuals with misleading intentions. Note, I am not a potential, current, or past client.
Here is my response to Alyssa's email:
Thank you for reaching out and I would be happy to revise my review. However, I'd like to take a moment to explain that had your staff member taken the time to adequately listen to my question, she would've realized that it was not legal consultation or advice that I was seeking. I fully understood that you would only be able to speak directly with the potential client; a consultation that I also understood would be fee-based.
Given the potential client is currently residing in Vietnam and doesn't speak English, I was attempting to get information on how she should proceed with connecting with you or your firm. For example, if she were to call your firm herself, should she take steps to have a translator on hand? My questions were purely logistical and in the spirit to assist my father's fiancee and ease her anxiety over what is an understandably intimidating process.
As a point of comparison, we were able find an alternative firm and ask the same questions I posed to your staff member. These questions were professionally and respectfully addressed, and also fully answered. They were able to share that they would provide translation services and further provided assistance with scheduling a consultation appointment; both of which I didn't even have an opportunity to ask how to do given your staff member was quick to interrupt even before a question was posed.
I can understand that your staff deals with many calls as I also understand this other firm faces the same pressures. I would hope, especially given you specialize in family and immigration law, that your staff members would be trained and capable of treating all individuals with respect, patience and common thoughtfulness. The populations you seek to serve deserve this; but my brief phone interaction with your staff member could not have been more discouraging. However, our experience with the other firm was overwhelmingly different, and solidly reassuring.
I appreciate that you took the time to respond to my review. I will be editing my review to reflect this but it does not change my reflection that my interaction with your one staff member was met with ill-respect and disregard. Your intern, on the other hand, was kind and diligent. She is a stronger example of who I hope your current and future clients would get to work with.
Regards,
Original review:
Very disappointing experience with this firm. DO NOT recommend. Initially spoke with an intern who was kind and helpful, but said would need to follow up with Alyssa. Didn't receive a call back as promised, so called to check in again today. Connected with a different person who was extremely dismissive, would not take the time to listen to my questions and would cut off my sentences. Did not have the common decency to treat people with basic level of respect. She spent no more than 3 minutes on the phone before hanging up on me. How can this firm claim to help people when they won't even spend a few extra minutes to listen to and answer basic questions. The person I spoke with kept emphasizing that a consultation fee would have to be paid, which I affirmed I understood multiple times. Seems like they prioritize immediate payment over securing client trust to earn their business. DO NOT RECOMMEND! - would rate at zero stars if I could. Alyssa may be great, but she needs to seriously assess the staff she has working for her. This is not the brand or reputation I expect she would want to have for her firm.