They steal ur koney

This firm is ridiculous! I understand fully where I was wrong but yet they don’t care have terrible attitude and have no sense in helping you to get things seriously settled! I don’t recommend at all

Terrible! They are completely rude and arrogant. Absolutely no customer service skills. I honestly can’t believe this is still a business.

Wish I could give zero stars! I literally had a panic attack when dealing with them over the phone. Jessie Hart hung up on me and was blatantly disrespectful. When I called back I asked to talk to someone else and they said there was no one else available. When I asked to talk to a supervisor, I was transferred to one. When I told him I needed to set up a payment plan and wanted to see if I could get hardship letters because I'm only 19. When I said that he told me why do you think you deserve hardship letters? and pursued to tell me I should quit school and get a fourth job. How rude! He later told me that because I chose to call the supervisor my down payment would now be 1500 instead of 500. CRAZY! thats not how it works!! Absoulety a scam!

DO NOT SEND YOUR MONEY! THIS PLACE IS A SCAM. THEY DO NOT REPRESENT THE INSURANCE COMPANY OR ANY ONE ELSE INVOLVED IN YOUR PRIOR ACCIDENT. DO NOT CALL. THEY WILL THREATEN, HARASS AND INTIMIDATE. THIS IS A SCAM!!!!!

A person is guilty of aggravated harassment in the second degree when, with intent to harass, annoy, threaten or alarm another person, he or she:

Either (a) communicates with a person, anonymously or otherwise, by telephone, or by telegraph, mail or any other form of written communication, in a manner likely to cause annoyance or alarm; or (b) causes a communication to be initiated by mechanical or electronic means or otherwise with a person, anonymously or otherwise, by telephone, or by telegraph, mail or any other form of written communication, in a manner likely to cause annoyance or alarm; or
Makes a telephone call, whether or not a conversation ensues, with no purpose of legitimate communication.

You have no legitimate reason for communication. If you keep calling me about a matter that has been resolved through State Farm. I will sue you for harassment! So I encourage you to keep calling and I will wring your firm DRY. Maybe we can make this a class action lawsuit. Trying to collect on from a fraud case is still FRAUD.

I called to let them know that the incident that had happened on the of 03/07/2017 has already been taken care of. The agent that I talked to didn't introduce herself, but she was telling me that I should pay $1510.90 I told her that I already took care of the issue since last year, and her car is fixed. I already paid the owners deductible, and we agreed that's all I have to pay, nothing else. The agent said that it might have been between the owners and I agreement but I still need to pay the amount. Instead of $1,510.90 she will decrease $500.00 and make me pay $100.00 a month. I said "No, I am not paying." She said that my license will be suspended if I dont and my registration also. I told her "Go ahead, have my license get suspended and my registration too. I have no car anyways." She was pushing me to pay the amount until I asked her "Are you scamming me? Because I already agreed that my license should get suspended and my registration and you're still pushing me to pay." She said "You will have to pay the full amount." And she hung up after that. I am not paying anything because I've done my part. This was already done last year and they're chasing me after it? My license should have been suspended awhile ago if I didn't pay that amount. I will go to the court if I have to and fight this. By the way, the owner of the car also thanked me for not running away from the issue last year, and I know where I stand. They can scam someone else but not me.

Pure idiot's period.

The people on here giving these five star reviews are obviously employees trying to offset the one star reviews. The review from Jeff is just absolutely blatant. SMH. And the likes on it are obviously from people that work there.

TLT sent me a letter saying I was getting sued by State Farm for almost $20000. I was driving a company vehicle at the time of my accident. I spoke directly with State Farm and the said my company was liable for the accident. However, TLT still sent a letter trying to get me to pay the money for the accident. Someone needs to get in touch with me. All the stress and turmoil their letter has caused me and my family after we thought it was all over. I did nothing wrong and it was not my responsibility. I gave both the police officers and the other party involved in the accident the insurance information provided to me by my company. Now my family is all on edge thinking we might have to come up with $19k. How am I supposed to know about my companies insurance other than seeing the paper?

The rudest staff I have ever had to work with. Jessi is who I was dealing with and she wouldn’t even give me a chance to speak before she started barking orders at me. I asked for an email or fax of the claimed debt I owe and she refuses to give me written proof of any amount. Then after she proceeded to deny my request she just hung up on me.

I'm pretty sure people don't work here, I'm almost positive that it's just ugly trolls or goblins that are jealous that normal humans get to drive and walk around in the sun light while they have to sit there and deal with people who have gotten hurt or into accidents truly a disgraceful company.

This company is the MOST RIDICULOUSLY RUDE, DISRESPECTFUL AND UNPROFESSIONAL place I have ever have encounter, EVER! It was like speaking with grade school kids trying to have the last word and this was with the owner!! Really?!
This so called company should be investigated by the business bureau of Texas!!

Everyone on here is upset because they got caught breaking the law and were not able to resolve it. Then want to put rude complaints online. TLT got my deductible back that I had to pay because of a RUDE uninsured motorist hit me. Be accountable people. TLT didn't do this to you. YOU DID! CAUSE AND EFFECT.

This place is a joke I can't even get my driver's license it's suspended because of an accident this lady that answered my call she was extremely rude all they want is money and I'm getting a lawyer

Attempting to rectify the situation, however Gayle is incapable of communicating like an adult and refuses to stop interrupting me like a spoiled child. I would be happy to handle the situation if I could get a word in edgewise, unfortunately this company scraped the bottom of the barrel when hiring their staff. She is also completely uneducated on Michigan No-Fault Law, my lawyer had a good laugh at Gayle's empty threats and antics. Requested to speak with a manager and was denied. I guess she isn't that eager to settle this claim after all.

Funny has anyone Actually had Actually had their licenses revoked from these people I was looking over reviews . Anna is bad about contacting or listening to her voice mails. She would have known a good time to contact me if she did. Oh well Anna I don’t pick up the phone while working or while sleeping I where given a good time to call and was left two messages so please leave a more detailed message then jest saying call some random company back if it’s important I should not have to google who u are and reading reviews looks like when we do finally talk it’s will be educational

These people are scammers. Please take heed in my warnings. I was in an accident and these people found out through public records. It was taken care of through both insurance companies and they still claimed i owed $5000. Do not send them money.

Pat Wayne is by far the worst employee at this institution. He is highly disrespectful and is not a great employee. He is just looking for his own commission. He is a terrible asset to this company. This company is terrible.

Worst experience you could every have with customer service, they absolutely have no respect and will not cooperate with you. Very Low Grade Business Ran here. Especially by Loren Grant who only wants Payment on full. They Don’t even have info over the charges

I just got off the phone with Anna Pearson. this WHOLE company is extremely rude. i tried to get the information that was sent to her just to have it sent to my lawyer and she refused to send it and then threatened to have my license suspended. extremely rude. learn how to talk to people.

I had an accident and because I recently came to the US I didn't know that I must have an insurance for my car, because in my country it's okay to not have an insurance if you could deal with the one you had an accident with, anyways, I settle it down with the woman that I had an accident with, and I gave her 500$ infront of the cop, and the cop gave me two tickets and I'm pay 350$ for that, so after a day of my court, Mordan Clark called me and she was rude and she wanted me to pay 1538$ I told her that I already paid that woman but she refused to listen and said I'm not gonna argue with you, And when I told her to call that woman or at least to give me her number, she said I don't wanna do any of that, and you have to pay us or we will suspend your driving licenses, they are rude and I guess it's scam.

Stop calling me and sending me letters. You guys will not get a cent from me. SCAMER ALERT!!!!

Rudest people I’ve met in my life

The Customer Service is very rude no kinda Respect or Great Attitude. I’m very disappointed of their actions. I have been so Respectful to my client, and it’s no change. I would not recommend no one to this office or assistant. Thank you.

There are no tips to go about the correct way with these people, all I do is simply call once a month to make a payment, recently to just pay the whole $125 remainder in full. There is no pleasing these people. They’re just plain rude. As soon as you dial through to the phone line and dial 0 which says is directed to accounting, it’s always to their receptionist and she is rude. If you’re not accounting you can at least say you are not accounting before just taking my card information then it’s up to me wether I want to give you my info or not. Don’t ask me “what do you need” and then take my info and tell me “ok I’ll give this to accounting she’ll call you back to confirm it went through” I don’t want my card information just laying around your computer or office. The hell. And you don’t ever get a confirmation call either. She always has a damn attitude. Maybe if I was even someone calling because they can’t make payments or something but I’m paying YOU why do you have a damn attitude everytime.again, this is ALWAYS the receptionist and I can’t speak for anybody else because you can never get to them! They’re always out for lunch or in a meeting.

TL Thompson law made threats against my client's NM drivers license, which they cannot do. All over a rear view mirror damaged that my client offered to pay for from the beginning. Buch of unethical donkey rear ends!

First I'd like to admit, I was rude to Andy Scott. Then, he got rude, then his supervisor Mark Brian got rude. Moral of the story the story, if you receive a 3,000 bill for an accident you were not involved in. Stay calm, send all the information they ask for and pray it's enough to stop the calls and letters. They will not call the investigation officer that cleared you because they do not work on your behalf. Now, if they continue harrassing after their document request has been satisfied, then you can file charges. Stay calm, because these people get ugly and it can ruin your day. Don't waste your time trying to get anyone fired, I believe they train them to be like this. Again they're working against you, not for you!

Morgan Clark Seems to not understand how any of this works she called me and i told her a time to call me and she ignored, Then when i finally could call her on her terms she insulted me. Not a very professional Business, unfortunately this is law firm and reviews have no effect. The very least i could do is out the person who is not making it easy for anyone to do what needs to be done, They are taking advantage of your already hard situation and mock you for it. If you have to deal with these people for any reason I am truly sorry for you. I will have to probably work with these "suits" for some time, But if at any possible way ask for a different Person if Morgan Clark is your contact. She will throw you under the bus and help drive it over you. she is out for personal gain 100% good luck to everyone dealing with this "Firm"

Jessie hart is absolutely the rudest person EVER! .I don't understand how state farm even works with them. SMH!

Rude as hell.... and liars definitely a collection agency. Just saying ....

They are the rudest people i have ever seen!!! There was a lady named monica Moore who is handling my case. I was trying to settle this with payment plans and all she did was yell at me and my fiancee!!! I have all on recording. So we demanded a manager and she hung up on my face, i called back and asked for the manager they had transferred only to be her again but this time a different name.... What the hell kind of company is this. If she is married i feel sorry for her husband and kids to have to put up with her.

rude that's all I have to say. take me to court

Gail Taylor is actually really cool. She set up a payment arrangement with me. Even when I was hateful as hell.

Racist company that act like children calling people with their depressed attitudes. Here’s a cheeseburger to help you guys cope. Scam!

They are very rude and hang up the phone when they don't get what they want. I got into an accident while I was trying to back into a parking spot. They didn't contact me until 4 months later. I had just turned 18. I had told them that my mother was going to handle it. Sarah ext. 258 and I quote "Let mommy deal with your problems. Have a good day." And hung up the phone. Like really you work for a professional company or in this case it's not really professional at all. I'm a full time student in college so I wouldn't be able to afford to pay $1700 out of pocket. This place needs to be shut down.

David Ross is very rude... my license got suspended and they don't care if you have kids or not. He told me since I didn't set up a payment plan and make payments 2 years ago I have to come with over 5000 in order to get my license back reinstated. Guess Il be driving dirty cause there is no way I can pay that up front and they wouldnt even try to work with me at all!!

This place is a scam, they called me telling me i owed 13,000 in car damages and if I didn't pay that I would get my DL suspended. Funny thing is a week prior to the call I had the issue settled with a hearing from a DMV officer. I told the person that and she got super pissy, so I told her she works for a rundown fake ass company.

There should be a no star option as a rating.. Nicole Crocket is rude as well.. this place sucks ass!!

This is the worst place I have ever dealt I was trying to set up a payment arrangement then lady ANNA ext. 255 was very rude and unprofessional! I had a payment arrangement previously and life happened became homeless and all the above you think can happen happened! Now that I am stable trying to fix my mistake this lady and her supervisor was very rude beyond rude disrespectful! So by nature you would act how they are acting toward you!! So I thought it was me So I had my boyfriend speak and they were beyond disrespectful so he just lost his head! All I wanted to do was fix my mistake that I made pay my dues and these people will NOT work with you in anyway! So now I don't know what to do! Me giving this place a 1 star is being nice they don't deserve that!!!!!!!!!!!!!! Now I feel that this is a lost cause and I won't be able to work anything out with these people! I give up throw in the towel! I called the DOL office out here in Washington state they said these people should have acted like the way they are! Now I need to figure out how to fix my mistake without dealing with these people if it isn't possible then I believe it is a lost cause I will NOT DEAL WITH HOW THEY TREAT PEOPLE!!!!!!!!

They have an associate in the name of Morgan. She is extremely arrogant, discourteous. I begged her to set up a payment plan for an amount of $3000 and she totally refused knowing that i am a full time student. To top it all off she hanged up the phone on me. I felt so intimidated and shocked for belonging in a class where my voice can't be heard because of my finance situation

BROOK MILLER is the associate I am being forced to work with. I tried to set up a payment plan and she was extremely rude and unprofessional. Instead of simply setting up my payment plan she went on a rant about the accident I was involved with. I called and asked to have my claim be handled by someone else and they said it was impossible and there's nothing they can do. My license is being suspended and I'm here trying to set up a payment plan and this woman is the most unprofessional person I've ever had to deal with.
Brook Miller should be fired and apparently this whole place needs to be shut down because no one there knows how to act.

Terrible. I have gotten letters saying I will be in legal trouble, but I have been calling and calling Monica Moore and she does not answer; almost as if she's trying to ignore calls. How is this place even still in business? Look at the hundreds of mad and unsatisfied "customers".

they should be shut down

This place is a scam. The gentleman I spoke with on the phone was rude and unprofessional and wanted my personal information.

I think there cool I got David Ross and he always returns my calls and the secretary is a very sweet lady.

The worst people ever. Rude and all they want to do is take your money. They are scammers.

Is there 0 stars? They are not worth the 1 star rating. Rude is not a good word to describe there service! Their "professional lawer" just hung up the phone on me for asking for details on a claim they mailed me a letter about, and threatened to suspend my license just for trying to understand this process.

They cool w/ me!

Yesterday a family member received a threatening letter demanding almost $1000 for claim that has never been made. We have made 4 calls in the last two day2 to try and get information. The woman answering phone is nasty and rude. No one will call back and she does not transfer us to anyone. She claims that she is only the receptionist and knows nothing. We are filing a complaint with the State Attorney General for Consumer Protection. We believe this may be a scam. If it isn't a scam, then it is absolutely the most horrid agency I have ever had to deal with.

Every time trying to contact them, they were so rude, could not afford the way they are talking and if there is zero star or what ever lower, they are always the lowest.

The rudest most unprofessional people ever, had my license suspended because they fortgot to fax paperwork, and they were then rude about it. If i could rate thrm less than the 1star i would

People are so rude and I couldn't believe how they talk to people I wish I was in that state so I could meet this William and Anna

Gayle is the most disrespectful person I have ever had to deal with in my life. I have been disrespected,yelled at, and hung up on while they were trying to demand things from me. The inappropriate phone calls were entirely unnecessary especially at 8am. I have no idea how they still have clients.

Anna Pearson is an extremely rude and incompetent "professional." Does not provide thorough work or sufficient effort and still carries an arrogant attitude.