Review: I, like so many out there, had no idea how complex the process is for receiving VA benefits. While my father served in the armed forces and was entitled to the benefits, the required documentation is daunting. The Veterans Administration makes this tough enough for any able-bodied person. Those with reduced mental capacity, due to dementia or other issues, have almost no chance. However, Mr. Miller, Lisa Swann, and his staff put the odds back in favor of the veterans and their families.

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